About Us

The Child, Youth and Family Crisis Line for Eastern Ontario offers professional help for children, youth and families in crisis.

We provide access to crisis professionals 24 hours a day, seven days a week, serving children and youth 18 and under experiencing a crisis, and their families. Eastern Ontario region includes; Ottawa, Renfrew, Stormont, Glengarry and Dundas. Our Crisis Service is linked to Prescott-Russell’s existing crisis line.

In Ottawa, young people who are in crisis or adults concerned about a young person, can call 613-260-2360, including in the evenings and on the weekends, to get in touch with a trained crisis professional who can assess how to respond to their needs. Outside Ottawa, the toll-free number to call is 1-877-377-7775. The service is available in both English and French.

The Child, Youth and Family Crisis Line for Eastern Ontario improves access to crisis services across the region. Now, no matter where a young person or parent lives in Eastern Ontario, they will be able to reach a crisis professional at any time of day or night, seven days a week.

Having a single crisis line linked to all the major service providers in the region also simplifies matters for members of the public who might not have known who to contact in the case of a crisis involving a child or youth.

The Crisis Line is the entry point to a new Integrated Crisis Response Service (ICR) in Eastern Ontario, which brings together nine major child and youth agencies which support crisis services in the region’s communities. Together, the agencies are offering a comprehensive crisis support and intervention service across the region.

By working together to create this new Crisis Line, the partners are striving to ensure that all young people across the region receive timely, high quality help in a time of crisis.

The Child, Youth and Family Crisis Line for Eastern Ontario is accredited by Children’s Mental Health Ontario, and is supported by the Ontario Ministry of Finance Strengthening Our Partnerships (SOP) Initiative, as well as by the Ministry of Children and Youth Services. The goals of the SOP Initiative are to improve client service, increase efficiency, and strengthen partnerships among provincially-funded agencies.

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