How We Help

Who will be there to help?

Your call will be answered by a caring professional who has the specialized expertise to help young people in crisis and who is connected to child and youth service providers in your community.

What kind of help is available?

The person who will answer your call has the experience and training to assess your needs and can suggest the best way to respond. They will ask for some basic information to make sure that you are safe and to determine whether immediate action is required. Help can take many forms, depending on the nature of your crisis and together, with you, the crisis professional will develop a plan which will meet your immediate needs and bring positive changes in your life.

Help may include:

  • supportive listening
  • immediate crisis counselling on the phone
  • information on resources and service providers in your community
  • direct referrals to child and youth service providers in your community
  • a visit to your home by the Mobile Crisis Team (in Ottawa only)
  • short-term follow-up contact
  • Stabilization program for a short period, up to 5 days