How We Help

What kind of help will be provided?

The Child, Youth and Family Crisis Line is a unique crisis support and intervention service in your community.

The phone lines are staffed by caring professionals who have the specialized expertise to help young people in crisis and their families in a non- judgmental way.

The Crisis Line is a partnership of major child and youth service providers across Eastern Ontario, so these professionals also have the connections to refer the young person and his/her family to the right organization in their community.

Help may include:

  • supportive listening
  • immediate crisis counselling on the phone
  • information on resources and service providers in your community
  • direct referrals to child and youth service providers in your community
  • a visit to your home by the Mobile Crisis Team (in Ottawa only)
  • short-term follow-up contact
  • Stabilization program for a short period, up to 5 days