The Child, Youth and Family Crisis Line for Eastern Ontario provides enhanced crisis services for children, youth and their families.
Response to crises will be quicker, more appropriate and more effective. Experience demonstrates that integrated crisis service delivery provides many benefits compared to systems in which agencies operate separately.
Benefits to Clients
- increased access
- 24/7, outside normal business hours
- equal access across the region to both crisis response and a short term crisis residence
- integration of services expands access
- simpler access
- one phone number to call
- eliminates confusion
- more timely response
- with 24/7 access, no need to wait if urgent action required
- enhanced quality of care
- better access and more timely response improves quality
- trained crisis professionals available at all times
- connected services through partnership
Benefits to Agencies Providing Crisis Services
- fulfillment of mandates
- all partners better able to serve clients
- coordination improves effectiveness and efficiencies
- better collection and sharing of information
- shared resources and decision-making
- enhanced tracking and monitoring outcomes
- development of best practices
Benefits to Other Service Providers
- decreases calls to other providers including police and hospitals
- eases the burden on other service providers, freeing up their resources to focus on their own core mandates
- provides a single point of entry to crisis services
The Youth Services Bureau Mobile Crisis Team statistics in Ottawa indicate that from April 1, 2006 to February 6, 2007, 58% of calls averted involvement of other intensive service providers.
